Reference Section

As more words from the vernacular are discovered they will be added to the list.
The section will also be searchable for easier use.

(is) Airconning

The process of checking if an air conditioning system is working or not in a server room.

Backuppable

Information or data that can be backed up on a server.

Busless

The instance that no impending buses have arrived to cause incredible damage to the servicedesk engineers.

Bus (Oncoming)

The instance when an engineer or servicedesk administrator takes a call from a particularly difficult and challenging customer. The call will likely then require a follow up call to discuss a problem or task in infinite detail, which will waste a lot of time with...

Caroleised

Something that has been simplified to a level that even Carole can understand.

Coffeeing

The procedure of asking if someone would like a coffee."Are we coffeeing quick!?"

Corshamming

When an engineer is working on customer site in Corsham, Wiltshire.

Desktopable

The ability for a piece of hardware of software to be run on a desktop computer.

Essentialness

An element that is essential for the completing of a design outcome.

Fuffyfying

To generously over complicate an explanation to a customer, to make it sound a lot nicer than it actually is. This hopes to have the effect of reducing the level of fallout that could happen, as if the customer actually understood the situation and certain...

Getatable

The ability to get to somewhere by using a form of transport.

Gym

Aspirational, but ultimately mythical place synonymous with the consumption of Alcohol, mainly Wine but colour specified.  New Location: The Pheasant Carvery, Chippenham, SN14 0AE

Internettable

A piece of IT kit that can be connected to the Internet.

Mimecasted

Email that has been checked using the Mimecast spam filtering system.

P1-Less

An instance where the ServiceDesk is not in a Priority 1 (P1) situation and all systems and customers are running smoothly.

Pre-Radleyed

Checked with the 2nd Line engineer (Mr Radley), before allowing for something to be done on a customer system.

Puh-doof

To create a PDF file from a document on screen.

Re-Coffeeing

(Refer to Coffeeing) The purpose of refilling your coffee, before returning to work.

Re-Pinnable

The ability to change the PIN (Personal Identification Number) on a device or system from its current one, to a new one.

Restorateable

The ability to get something back that has been deleted.

Serverable

Software or processes that can be stored on a server platform.

Servering

Anything pertaining to work on a customer server.

Snookerable

During a game of Snooker, where one player plays a shot that forces the opposing player into an impossible shot (a snooker)

Softphoning

Using a soft phone on a computer to make a call instead of a desk phone.

Squareation

(in surveying) The plotting and calculation between four objects/point of reference. (Psychology) A conversation happening between two people, but two further people are brought in by the 2nd party for no real reason, then confuse the matter further.

Switchoverable

Similar to Swapoverable Relates to the continuity of services in the event of an outage.

TeamViewerable

The ability of remote controlling a PC with the Teamviewer application.

(out) Testing The Air

Covert way of advising someone is having a cigarette outside. SYNONYM Checking on security

Tractored

Persons and equipment transported/rescued by Tractor.

Triangleing

When a warning triangle appears on the screen, alerting you to do something.

Un-Knitting

The de-tangling and re-patching of poorly managed network cabling in a comms rack.

(not) VPN’ing

[Vee-pee-enn-ing]Verb The process of connecting to the office by VPN (Virtual Private Network) Example: You can access this files by VPN'ing into the office. I can't access the office, it's not VPN'ing properly.

(not) Wi-Fi’ing

When the wireless network at site is not working correctly and needs intervention.