Information or data that can be backed up on a server.


The instance that no impending buses have arrived to cause incredible damage to the servicedesk engineers.

Bus (Oncoming)

The instance when an engineer or servicedesk administrator takes a call from a particularly difficult and challenging customer. The call will likely then require a follow up call to discuss a problem or task in infinite detail, which will waste a lot of time with...


Something that has been simplified to a level that even Carole can understand.


The procedure of asking if someone would like a coffee.”Are we coffeeing quick!?”